OUR COMMITMENT TO YOUR SATISFACTION

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At Researched Elements LLC we are committed to providing high quality supplements and educational materials. We stand behind our products. Please read this policy in full before ordering, because purchasing from us means you accept it.

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SHIPPING AND DELIVERY

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We ship to residential and business addresses within the United States using standard ground or expedited services. Orders are typically processed within 1 business day. Carrier transit is normally 3 to 5 business days by UPS or USPS, so most packages arrive within 4 to 6 business days of ordering. Saturday and Sunday are not business days.

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Shipping times are estimates and are not guaranteed. We are not responsible for carrier delays, and we cannot guarantee delivery by any particular date. If you need an order by a specific day, please order well in advance.

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We cannot ship to hotels, motels, temporary lodging addresses, or shipping warehouses.

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Cancellations. A cancellation can only be processed on the same day the order is placed, and only if the order has not yet been handed to the carrier.

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WHAT WE DO NOT ACCEPT RETURNS FOR

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This section governs and overrides anything else on this website that may appear to offer a broader return. We do not accept returns, and we do not issue refunds, for any of the following:

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Taste, smell, flavor, texture, color, or consistency.

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Nausea, an upset stomach, or any digestive response.

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Any adverse reaction, sensitivity, intolerance, allergy, or side effect of any kind.

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A change of mind, or a decision to try a different product or protocol.

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A belief that the product did not work, did not work quickly enough, or did not produce an expected result.

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Advice from any third party, including a physician or practitioner, to stop taking a product.

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Any product whose seal has been broken or whose container has been opened, for any reason.

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Dietary supplements are not medicines and are not sold to treat, cure or prevent any condition. Individual responses vary. Nausea and digestive change are recognized responses to many dietary supplements, including ours, and are not a defect.

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If you experience an adverse reaction, stop taking the product and consult your physician. Please also tell us at contact@researchedelements.com so that we can record it. We take every report seriously and we investigate every one. Recording a reaction is not a return request and does not create a right to a refund.

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WHAT WE DO ACCEPT RETURNS FOR

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Unopened, sealed product only, within 30 days of delivery. To qualify, every item must be unopened and sealed, because for safety and quality assurance we cannot accept an opened supplement under any circumstances and we cannot resell one. Items must be unused and undamaged, in their original packaging and labeling, and the request must be made within 30 days of the delivery date.

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DEFECTIVE, DAMAGED OR INCORRECT ITEMS

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If an item arrives damaged, is defective, or is not what you ordered, contact us at contact@researchedelements.com within 7 days of delivery with your order number and photographs of the item, the label and the outer packaging. Where we confirm the item is defective, damaged in transit, or shipped in error, we will replace it or refund it at our option, and we will cover return shipping. No restocking fee applies.

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HOW TO RETURN

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Do not ship anything back before you have authorization. Unauthorized returns are refused and are returned to sender at the customer's expense.

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Email contact@researchedelements.com with your order number and the reason for the return. If your request qualifies, we will send you written authorization, instructions, and the return address. Ship the item, unopened and sealed, in protective packaging, and send us the tracking number.

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COSTS

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A 20 percent restocking fee is deducted from the refund. Return shipping is also deducted and varies by weight and method. Original shipping is not refunded. Your refund is the purchase price, less the 20 percent restocking fee, less return shipping.

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Refunds are processed within 2 to 3 business days of our receiving and inspecting the return, to the original payment method. Your bank may take a further 3 to 5 business days.

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ITEMS THAT CAN NEVER BE RETURNED

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Opened supplement bottles or containers. Any item whose seal is broken. Digital downloads, videos, webinars, recorded interviews and educational materials, once accessed. Live consultation or coaching services. Custom or personalized products. Anything marked non returnable at the time of purchase.

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LOST OR MISSING DELIVERIES

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Packages are not insured by default unless insurance is purchased at checkout. Once a carrier marks a package delivered, responsibility passes to the customer. If a package is marked delivered but not received, we cannot file a carrier insurance claim where no insurance was bought.

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Please contact the carrier and open a Missing Mail Search using your tracking number, check with neighbours and building management, then notify us at contact@researchedelements.com with your order number and all carrier correspondence.

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As a one time courtesy per customer account, we may offer a 50 percent discount code toward a replacement order of the same items. This is a shared resolution, not an admission of liability. Later incidents on the same account are not eligible for a discount, refund or replacement.

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THIRD PARTY SHIPPING AND FREIGHT FORWARDERS

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We do not support third party shipping or freight forwarding, meaning any United States address that forwards goods overseas. We give no warranty of any kind on shipments delivered to such facilities. Once UPS or USPS marks the package delivered, our obligation is complete and we cannot refund or replace for damage, shortage or non receipt.

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CHARGEBACKS AND DISPUTE RESOLUTION

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All return and refund matters are handled directly by Researched Elements LLC at contact@researchedelements.com, and that process is the sole and exclusive first remedy.

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Where a dispute cannot be resolved directly, it is resolved under the dispute resolution provisions of our Terms and Conditions and, where the purchaser is a member, the Balancing Network Private Membership Association agreement.

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Starting a chargeback with your bank or card issuer without first completing our direct process is a breach of those terms, and you agree to the stipulated judgment provisions of our Terms and Conditions.

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CHANGES

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Researched Elements LLC may update this policy at any time. The version published on this page at the time of your order governs that order.

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Questions: contact@researchedelements.com

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Researched Elements LLC, 1309 Coffeen Avenue, STE 11884, Sheridan, Wyoming 82801, (985) 262-9464

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Effective August 2026