Our Commitment to Your Satisfaction:
 

At Researched Elements LLC, we are committed to providing high-quality supplements and educational materials to support your health and wellness journey. We stand behind our products and want you to be completely satisfied with your purchase. However, we understand that occasionally returns may be necessary.
 

Shipping and Delivery

General Shipping Policy

We ship orders to residential and business addresses within the United States using standard ground or expedited services. Orders are processed within 1–3 business days unless otherwise stated.

Please note: We are unable to ship to hotels, motels, or any temporary lodging addresses. All shipments must be directed to a permanent residential or business address where someone can receive the package.

Eligibility Requirements for Returns:
 

To be eligible for a return, all items must meet the following criteria:
 

• Unopened Products Only: Due to safety and quality assurance requirements, we cannot accept opened supplement products for return. All items must remain in their original, unopened packaging with all seals intact.
   

• Original Condition: Items must be unused, undamaged, and in their original packaging and labeling.
   

• Time Limit: All return requests must be initiated within 30 days of the original purchase date.
   

Return Process & Authorization:
 

To initiate a return, you must contact our private member support team at contact@balancingnetworkpma.com before proceeding with any return shipment. Unauthorized returns will not be accepted or processed.

Once your return request is reviewed and authorized by our support team, you will receive detailed instructions on how to proceed with the return shipment, including the designated return address.
 

Return Costs & Processing Fees:
 

Restocking Fee: A 20% restocking fee will be deducted from your refund amount. This fee covers administrative costs associated with processing returns, inspecting products, updating inventory records, and maintaining competitive pricing on all products.
 

Return Shipping: The cost of return shipping will be deducted from your total refund amount. The deducked amount will vary depending on the shipping method and the size/weight of the returned item(s).
 

Refund Processing:
 

Upon receiving and inspecting your returned items to ensure they meet our return eligibility requirements, we will process your refund within 2-3 business days. Refunds will be issued to the original method of payment used for the purchase.
 

Your final refund amount will be calculated as follows: Original Purchase Price minus 20% Restocking Fee minus Return Shipping Costs = Final Refund Amount.
 

Damaged or Defective Items:
 

If you receive a damaged or defective item due to shipping or manufacturing defects, please contact our support team immediately at contact@balancingnetworkpma.com. We will arrange for a replacement or full refund as appropriate, and return shipping costs will be covered by us. In these cases, no restocking fee will be applied.

 

Lost or Missing Deliveries
 

All orders are shipped using standard carriers such as USPS or UPS. To keep overall costs low for our customers, packages are not insured by default unless otherwise requested and paid for at checkout.
 

Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the customer. In cases where a package is marked as delivered but not received, we are unable to file a traditional insurance claim with the carrier if no insurance was purchased.
 

If this occurs, the following steps should be taken:
 

1. Contact the carrier immediately and request a Missing Mail Search or investigation using your tracking number.

2. Check with neighbors or building management to confirm the package was not misdelivered.

3. Notify our support team at contact@researchedelements.com with your order number and all carrier correspondence.
    

Because uninsured deliveries cannot be reimbursed through the carrier, both buyer and seller share the loss in these rare situations. As a one-time courtesy, we can offer a 50% discount code on a replacement order of the same items. This gesture represents a shared resolution where both parties assume a portion of the loss.
 

Please note that this courtesy will only be extended once per customer account. Future incidents of stolen or missing packages after confirmed delivery will not be eligible for discounts, refunds, or replacement.

 

We do not support 3rd party shipping. 3rd party shippers are US based addresses that participate in shipping products overseas outside the USA. There are different levels of quality among 3rd Party Shipping. Often times the addresses of these facilities are complex, wrong, mistyped, and the receiving units at these centers are very unorganized resulting in loss of or damage to packages and their contents.

 

Because of these facts above and our past experiences with these entities we do not warranty in ANY WAY the shipments that are received by these 3rd Party Facility Providers. If a shipment that you order is Marked as delivered by the shipping services we use (USPS or UPS) then our duty has been fulfilled and the products and the services are full filled and we can not offer refunds for, damaged products, missing products, or products not received (This is specifically for these 3rd party shipping entities).

 

Once again if the tracking from our shippers (UPS or USPS) marks the package as full filled then we have completed our obligation and can refund or return your products.  ​​​
 

Private Dispute Resolution:
 

As a member of Balancing Network PMA, all return and refund requests must be handled privately within the Association by contacting contact@balancingnetworkpma.com, in accordance with our Terms of Service. This private administrative process is the sole and exclusive remedy for all return-related matters.
 

Initiating a chargeback with your bank or credit card company without first following this private resolution process constitutes a breach of our private membership agreement. Should a chargeback occur under these circumstances, you agree to the stipulated judgment terms outlined in Section 15 of our Terms of Service.
 

Digital Products & Educational Materials:
 

All sales of digital products, educational videos, webinars, recorded interviews, and downloadable materials are final. These items are not eligible for return once accessed or downloaded, as per the nature of digital content delivery.
 

Non-Returnable Items:
 

The following items are not eligible for return under any circumstances:
 

• Opened supplement bottles or containers

• Digital downloads and educational materials (once accessed)

• Live consultation or coaching services

• Custom or personalized products

• Any product explicitly marked as "non-returnable" at the time of purchase
   

Policy Updates:
 

Researched Elements LLC and Balancing Network PMA reserve the right to update or modify this Return Policy at any time as circumstances require. All updates will be posted on our website, and continued use of our services constitutes acceptance of any policy changes.
 

Questions regarding returns should be directed to our private member support at contact@balancingnetworkpma.com
 

SECTION 22 - CONTACT INFORMATION
 

Questions about our Return Policy or Terms of Service should be sent to us at contact@balancingnetworkpma.com